Patient Care Coordinator

Company Description

Eye Zenith is a premier eye care organization specializing in advanced surgical solutions and comprehensive vision care. Our partner hospitals feature state-of-the-art facilities and cutting-edge technology, providing exceptional care through a team of highly skilled ophthalmic professionals. With expertise in a wide range of eye surgeries, including cataract and LASIK, Eye Zenith is dedicated to enhancing and preserving vision through personalized treatment plans tailored to each patients needs. We are driven by a commitment to innovation, compassion, and delivering outstanding results for optimal eye health.

Role Description

This is a full-time, on-site position for a Patient Care Coordinator based in Gurugram. The Patient Care Coordinator will be responsible for facilitating seamless appointment scheduling, handling patient inquiries with professionalism and empathy, and coordinating care between healthcare professionals and patients. This role involves ensuring patients feel comfortable and well-informed throughout their care journey while maintaining accurate records and adhering to organizational protocols.

Qualifications

• Proficiency in Appointment Scheduling and Phone Etiquette to manage patient inquiries and bookings efficiently
• Strong organizational skills and experience in Care Coordination to ensure smooth communication and collaboration between patients and healthcare professionals
• Knowledge of Medical Terminology to effectively communicate and understand healthcare-specific information
• Patient Care skills with a focus on empathy and providing a positive patient experience
• Strong interpersonal and communication skills to build trust and rapport with patients
• Ability to multitask and manage time effectively in a fast-paced environment
• Prior experience in healthcare or administrative roles is advantageous

Location : Unit : 1014, 10th floor, Vipul Business Park, Sector - 48, Gurgaon

Timings : 10-8pm (6 days)

Salary : as per company norms