Job Portal Logo
LoginSign Up
🔔 FCM Loaded

PA- Systems Engineer

Cognizant

2 - 5 years

Hyderabad

Posted: 05/08/2025

Job Description



Job Summary

Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and supporting our IT infrastructure. With a focus on Change Life Cycle Management and Incident Management you will ensure seamless operations and enhance user experience through End User Tools. This hybrid role offers rotational shifts providing flexibility and exposure to diverse challenges.


Responsibilities

  • Implement and manage Change LifeCycle processes to ensure smooth transitions and minimal disruptions.
  • Monitor and resolve incidents promptly to maintain system stability and user satisfaction.
  • Utilize End User Tools such as Nexthink to analyze and improve user experience and system performance.
  • Provide technical support for Service Desk operations ensuring efficient handling of user queries and issues.
  • Collaborate with team members to develop and enhance Service Desk App Support strategies.
  • Conduct regular system audits to identify and address potential vulnerabilities and inefficiencies.
  • Assist in the development and documentation of IT policies and procedures to streamline operations.
  • Participate in rotational shifts to provide consistent support and coverage across different time zones.
  • Engage with users to gather feedback and implement improvements in service delivery.
  • Maintain up-to-date knowledge of industry trends and technologies to drive innovation within the team.
  • Support hybrid work model initiatives by ensuring seamless integration of remote and in-office systems.
  • Contribute to the companys mission by enhancing IT infrastructure reliability and user satisfaction.
  • Drive positive impact on society by ensuring efficient and reliable IT services that support business operations. Qualifications
  • Demonstrate proficiency in Change LifeCycle Management and Incident Management to ensure effective system operations.
  • Possess knowledge of End User Tools like Nexthink to enhance user experience and system performance.
  • Exhibit strong problem-solving skills to address and resolve technical issues efficiently.
  • Show ability to work collaboratively in a team environment to achieve common goals.
  • Display excellent communication skills to interact effectively with users and team members.
  • Demonstrate adaptability to rotational shifts and hybrid work model requirements.
  • Possess a keen interest in staying updated with the latest IT trends and technologies.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

    Services you might be interested in

    One-Shot Campaign

    Reach out to ideal employees in one shot!

    The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).

    getmereferred logo Know more