Outlook Engineer

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Role name and description

Outlook Engineer

The opportunity

Responsible for the support and administration of global Outlook infrastructure.

This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, infrastructure maintenance, upgrades, Deployments, migrations, roll out of new technologies/services, documentation, Knowledge sharing, training and Operational support of related services.

Your key responsibilities

• Outlook-Management of internal and external client email mail processing including configuration of Conditional Access Policies, Transport Rules, Encryption, shared mailboxes etc
• Possess strong troubleshooting capabilities.
• Follow ITIL defined processes such as incident, problem and change management that are established within the organization.  
• Participate in project activities were requested relating to build outs and other infra related areas
• Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution.
• Evaluation and testing/proof of concepts
• Maintenance and upgrade activities
• Evaluates and recommends new product and/or service offerings, by working with vendor(s)

Skills and attributes for success

• Analytical ability in supported core technologies for large user bases
• Sound judgment and tact
• Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed)
• Strong teaming, organization, and time management skills
• Excellent communication skills - written / verbal skills
• Cross cultural awareness
• Knowledge of ITIL method processes
• Ability to manage strategic vendors like Microsoft
• Willingness to share knowledge and should be able to impart classroom / hands on training to others in system

To qualify for the role, you must have

• MS Outlook 2016/2019/2021 administration and Maintenance
• Exchange Management tools, including maintenance and monitoring tools.
• Skilled in supporting Modern Workplace tools and resources.
• A good understanding of Windows 2008/2012, Active Directory Services, Domain Name System (DNS), IIS configuration and other core network Services
• Mobility solutions like ActiveSync, Outlook for Mobile (on Exchange) are preferable

Ideally, you’ll also have

• Experience in managing and supporting large environments. This involves planning, designing, Installation, Monitoring, implementation and setup of MS Outlook
• Email Archiving & Retention
• Setting up / maintaining Remote access tools - OWA, Outlook Anywhere etc
• Creating and Implementing system architecture for outlook
• Writing codes for new features and bug fixes
• Testing and Quality Assurance – ensure outlook meets quality and performance standards
• Implementation of new products and/or service offerings

What we look for 

• Eight or more years of hands-on experience in installing, configuring, and troubleshooting MS outlook issues—with a thorough understanding of its design and architecture.
• Experience with working in a large global Environment and working Knowledge

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.