OTC(Collections)-MT

Ready to shape the future of work?

At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

We are inviting applications for the role of Management Trainee, OTC Collections.

In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer. The individual must be an active contributor towards the overall objective of the project. We are looking for some who should be open to work in any shift as per the business requirement.

Responsibilities

Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
Respond to email /phone queries on disputed invoice
Research and analyze the disputes/deductions in ERP
Creation of claims and credit notes
Linking unassigned deductions and credit notes with valid claims
Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to supervise and supervise the past dues
Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
Work as a standout colleague to process any ADHOC request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
Raise problems to senior staff members and or management as appropriate.

Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelor or Graduate degree
Relevant years of experience in Order to Cash
Strong analytical and problem-solving skills
Excellent customer service and communication skills
Must be self-reliant, resourceful, and proactive in approaching tasks.
Strong analytical skills and ability to work with complex data.
Excellent attention to detail and problem-solving abilities

Preferred Qualifications/ Skills
Exposure to (SAP / Oracle / Salesforce / TPM)
o Experience in Trade or Non-Trade deductions for Trade Management, OR
o Order Entry or Fulfilment experience for Order Management, OR
o Contract review & Entry experience for Contract Management, OR
Knowledge of all Order-to-cash processes in the CPG or retail industry.
Proficient in Microsoft Office - Excel, PowerPoint, and Word Strong communication skills
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.
Strong interpersonal skills, with the ability to work in a team environment.
Ability to multi-task and prioritize items with specific time constraints.
Client-focused mindset with proven ability to respond quickly to internal and external client requests.

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.