ORM Intern

Job Title - ORM Intern

Location - Bengaluru

This position will own Online Reputation Management and Social Listening for a real estate client, with the potential to extend to other brands over time.

Key responsibilities will include:

• Monitoring and responding to comments, DMs, reviews, and mentions across Instagram, Facebook, Google, and other platforms
• Handling customer queries, complaints, and escalations in line with brand tone and escalation protocols
• Tagging, categorizing, and tracking conversations (sales, service, sentiment, complaints, etc.)
• Coordinating with the account team and client SPOCs on issue resolution and turnaround
• Using social listening tools (this brand uses Simplify360, but experience with MeltWater or similar works too) to track: Brand mentions, Campaign sentiment, Emerging risks or spikes
• Creating weekly and monthly ORM reports covering volume, sentiment, key themes, risks, and opportunities

This is a hands-on, live operations role.

Given the nature of ORM, we are ideally looking for someone with 6 months of experience in:

• ORM
• Social media moderation
• Community management
• Social listening or digital customer support

They should also have:

• Strong written communication in English (clear, calm, brand-safe)
• Experience handling angry customers, service issues, and escalations
• Comfort working with dashboards, trackers, and reports
• Ability to work independently and follow escalation protocols
• Internship experience in real estate, BFSI, telecom, or any high-volume customer-facing brand would be a plus.