Operations Manager

Position Overview

Operations Manager is responsible for overseeing daily operations, ensuring seamless coordination between kitchen, service, and supply chain. This role requires a blend of operational expertise, culinary appreciation, and people management skills to deliver exceptional food experiences while maintaining efficiency and profitability.

Key Responsibilities

• Operational Leadership
• Manage day-to-day food service operations across multiple outlets or kitchens.
• Develop and implement standard operating procedures (SOPs) for consistency and quality.
• Monitor workflow efficiency and optimize resource allocation.
• Quality & Experience
• Ensure food presentation, taste, and service meet brand standards.
• Collaborate with chefs and culinary teams to innovate menus and maintain excellence.
• Conduct regular audits on hygiene, safety, and compliance with food regulations.
• Team Management
• Recruit, train, and mentor staff
• Schedule and supervise staff to balance productivity and morale.
• Financial Oversight
• Manage budgets, cost controls, and inventory systems.
• Track KPIs such as food cost percentage, wastage, and customer satisfaction scores.
• Prepare reports and recommend strategies for revenue growth and cost efficiency.
• Customer Engagement
• Act as a liaison between customers and culinary teams to capture feedback.
• Drive initiatives to enhance customer experience and loyalty.
• Resolve operational issues promptly with a customer-first mindset.

Qualifications

• 5+ years of experience in food service operations or hospitality management.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of food safety standards and regulatory compliance.
• Passion for food, innovation, and delivering memorable dining experiences.