Operations Lead

Job Title: Operations Lead, AVP

Location: Jaipur, India

Role Description

• Individual will provide daily support and guidance to staff within the department and will work closely with NCT (direct reportees), Associates, co-AVP’s and Head, to address operational issues. 
• Responsible for ensuring that day to day operations function smoothly and issues are resolved for teams.
• You will be responsible for transitioning of any new process from formulating strategy, hiring people, working with onshore, implementing strategic & tactical solutions.
• Other responsibilities include cross -training, succession planning, preparation of management reports, departmental initiatives, and interfacing with the different departments to ensure timely and accurate processing of all activities on daily basis within the given timelines.
• AVP would also be responsible for other activities like BCM, Audits, Transformation and people related initiatives etc.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy.

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Effectively Manage a team size of up to 15-20 individuals.
• Managing Static data set up, background screening and maintenance requests.
• Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements.
• Reviewing daily benchmark reports (KPIs) for each of the process lines with the counterparts and working to improve the process.
• To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for existing & newly transitioned processes.
• Team development and motivation through strong engagement models, effective employee communication and administering reward and recognition.
• Driving Process Improvement through innovation, and involvement of all.
• Conduct regular operational performance reviews and participate in monthly self-assessments.
• Effectively manage risk and foster a robust control environment.
• Building a strong mechanism to take care of volume peaks during peak season (If any)
• Ensure team morale and motivation is high through team building and regular interaction.
• Effective Delegation to direct reports.
• Grooming of Associates and NCT’s.

Your skills and experience

• Prior experience in Wealth Management Ops and Static Data / Client Onboarding/ Background screening is a must.
• Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required, leadership skills will be essential for this role. Follow through skills, Effective communication skills, fluency in Microsoft Office skills, ability to confidently handle internal clients, futuristic and innovative approach will be expected.
• Ability and willingness to work in shifts is a must.

Experience/Exposure

• Graduates with good academic records.
• Total experience 10 years Plus in same industry is a must.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.