Openings for Technical Voice Process - Chennai

Job Opportunity Technical and Sales Support (Voice Process) at Movate Technologies, Chennai

Dear Candidate,

Greetings from Movate Technologies (formerly CSS Corp)!

We are currently hiring for the Technical and Sales Voice Support at our Ambattur (Ambit IT Park),

Chennai location.

Please find the job details below:

Job Title: Technical and Sales Support Voice Process

Experience Required: Minimum 6 Months in International Technical and Sales Voice Support

Educational Qualification: Any Bachelors Degree

Perks & Benefits:

• Pick-up and drop cab facility (doorstep)
• Provident Fund
• Medical Insurance

L1 Technical Support

Responsibilities :

Respond promptly, courteously, and knowledgeably to technical support inquiries

Provide top-tier support to all customers with a goal of first call resolution

Educate customers on system installation/use, and assist in troubleshooting

Utilize prior customer support experience to enable customer success and happiness

Use problem-solving skills to solve customer issues and address concerns

Outbound calls to current customers to address issues, when needed

Inbound Sales Representatives

Responsibilities:

Field incoming sales calls and chats

Ability to connect with customers through conversations and provide accurate information and guidance regarding products/services, recommendations based on customer needs

Build trusting relationships with customers understanding their needs.

Offer pre-sales and post-sales support that create high customer satisfaction.

Identify and maximize opportunities to cross-sell and up-sell to existing customers.

Adhere to our clients policies, procedures, and industry compliances.

Max CTC : 4.25 LPA

Notice Period: Immediate to 30 Days

How to Apply:

If your experience matches the above job description, kindly send your updated resume to:

Contact: - Divya :