Job Summary
GDO Transit Support Specialists require excellent communication time management and organizational skills to join our Transit Outreach team The role will focus on researching and outreaching to external transit partners in various markets to collate geographic data for use on Google Maps through Googles Geo Data Upload Tool You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners
Responsibilities
Conduct research in assigned locations across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users
Communicate Googles geo mission and engage with potential partners to share basemap data for inclusion on Maps primarily through promotion of the Geo Data Upload GDU Tool using documentation provided by Google
Liaise between external partners and Google stakeholder teams to convey requirements validate data coordinate and communicate updates about fixesedits etc
Report details of transit partner support andor operational issues to GDO Transit Support Specialist Team Lead Report project status and identify insights re partner expectations partner user journeys motivations challenges data gaps outreach best practices etc
Manage and track all data submissions through GDU or outside GDU with GDO operations teams and various external partners
Update information in internal planning tools and platforms as required including logging and tracking all research partner support rejections resulting submissions etc
Address and resolve external partner queries associated to the project
Troubleshoot process and operational issues reported by authoritative data sources ability to develop deep understanding of data formats structures etc
Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules
Ensuring highest quality of captured data as outlined in the Operational Guidelines
Utilize Google and nonGoogle owned tool to engage with new Partners and track communications