Network Routing switching
TCS
10 - 15 years
Delhi
Posted: 03/10/2025
Job Description
- Independently drive Technical calls for P2 or P1 from networks end and ensure issue resolved sooner with visible efforts invested.
- Create/Arrange design (LAN/ WAN) for new requirement from customer for new small/ big projects.
- Regular direct connect with customer to understand their pain and fix them.
- Enable service improvements and Automation in Networks domain with help of available tools and team.
- Provide quality documents to Process team, SDMs and other team whenever requested with no delay or concerns.
- Attending daily, weekly or monthly meeting scheduled with teams, customer and TCS leads for updates and actions.
- Work closely with other stream leads for assistance and support from networks end or vice-versa.
- Regular connect with Networks resources to address their queries/concerns, work as a transparent lead and maintain positive energy to team.
- Keep self up to date with ongoing technology changes within customer environment.
- Ensure all related process documents are up to date and they are shared to process team whenever requested with no delay.
- Perform regular audit of Incident, Change, Problem Tickets through ITSM tool.
- Ensuring all Networks SLA and KPIs are met on daily/monthly basis.
- Prepare and share daily/weekly/monthly reports to Customer, SDMs or process teams where required.
- Perform regular Reviews/Audits of Networks Drawings/Process Documents and enable improvements where required.
- Monitoring and managing day to day activity of a team of 30 offshore resources and act as second lead for 30 onsite resources.
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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