Network Engineer 1 || 2 to 4 Years || Gurgaon
Capgemini
2 - 5 years
Gurugram
Posted: 11/08/2025
Job Description
Job Description
- Grade SpecificThe Portfolio Activation Specialist (PAS) role is a strategic advisor and onboarding expert for Cisco's Enterprise Agreement, focusing on customer engagement to enhance their consumption of Cisco products. This position is part of the Customer Experience (CX) organization, which is rapidly growing. The PAS is responsible for building relationships with customers and internal teams, advocating for the value of the Enterprise Agreement, and guiding customers through the onboarding process to achieve desired business outcomes. Responsibilities:-Act as the primary point of contact for customer Enterprise Agreement onboarding.Supervise the progress of deliverables through a customer onboarding plan.Deliver internal and external kick-off meetings.Support large customers with EA Onboarding and maintain deployment delivery schedules.Raise critical issues and involve account teams and leadership if customer expectations are misaligned.Update tracking tools daily and provide progress reports for operational and program teams.Ensure all critical project documentation is filed in the relevant project folder.Encourage customers to take necessary actions for successful onboarding and supervise long-term business outcomes.Collaborate with the PAS Regional Lead, Account teams, CX, and Partners to improve customer adoption and address product concerns.Evangelize the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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