Nepali Customer Support Specialist

Position: Nepali Customer Support Specialist

Location: Remote (India)

Employment Type: Full-time

Role Overview:

We are seeking a skilled Customer Support Specialist proficient in Nepali and English to deliver high-quality assistance to our customers. This role involves resolving inquiries, providing product information, and ensuring customer satisfaction. Fresh graduates with strong language skills are encouraged to apply.

Key Responsibilities:

• Respond to customer queries via calls, chats, and emails
• Analyze customer needs and offer accurate solutions
• Document interactions in CRM tools and follow standard procedures
• Collaborate with internal teams to resolve complex issues
• Maintain service quality, response time, and customer satisfaction metrics

Qualifications:

• Exceptional command of Nepali and English
• Strong communication, active listening, and problem-solving skills
• Ability to work remotely with minimal supervision
• Basic computer literacy
• Previous customer support experience is a plus but not required