MT-Customer Service

Responsibilities

Responsible for processing all billing cycles for circulation activities on a strict timeline each month.
Expertise in navigating billing systems to perform research on billing disputes, input new pricing and products.
Key contact for local circulation departments for billing issues.
Assist AR team with cash application if exceptions arise.
Monitor adjustments to bills; ensuring accuracy in GL coding and mapping within the front end systems.
Responsible for creating an environment and culture that fosters process improvement, high performance teams, employee growth, extraordinary customer service, and market-driven competitiveness in Billing
Responsible for establishing productivity and quality performance measurements, monitoring performance against established goals, and coaching employees on improvements in execution
Owns all Billing policies, controls, processes and procedures.
Enforces all policies, controls, process and procedures for Billing.
Ability to communicate technical problems to the appropriate IT staff for system functionality issues and resolution.
Ensure all documentation is SOX compliant, up-to-date, accurate and easy to understand.
Perform and monitor Month End process for each location as well as generate and book Circulation Revenue to JDE
Foster communication and teamwork within and across organizational boundaries, especially with other SSC departments.
Hire, train, and motivate the team.