Mortgage Loan Processor

About the Role

Be a team player within both the Collections team and the broader Motor team, supporting the business as a whole to deliver growth and other targets, whilst adhering at all times to the overall compliance policy framework within the business.

Responsibilities

• Processing nonvoice casework allocated via queues/work items.
• Following approved SOPs, checklists.
• Maintaining clear, factual, auditready case notes.
• Escalating exceptions, breaches, or unclear cases to SMEs / UK onshore.
• Working flexibly across processes based on volume and SME guidance.

Qualifications

• Experience in Motor/Asset Finance/Lending would be preferred.
• Loan Servicing experience is a must while Collections experience is good to have.
• Experience of working within a regulated, banking or financial services environment is desirable.
• UK experience is nice to have, within Motor/Asset Finance/Lending would be preferred.

Required Skills

• Excellent verbal and written communication.
• Resilience.
• Empathy.
• The ability to deliver an excellent customer service through different communication channels e.g. email, letters.

Preferred Skills

• Experience in Motor/Asset Finance/Lending.
• Collections experience.
• Experience of working within a regulated, banking or financial services environment.