Modern Trade Operation Manager

Job Title: MT Operations Manager

Location: Netaji Subhash Place, Delhi, India

Experience: 3-6 Years

Role Objective:

The MT Operations Manager will be the backbone of our Modern Trade business. Your goal is to ensure that our 800+ SKUs are always available on the shelves of partners like Reliance, Shoppers Stop, and Lifestyle. You will bridge the gap between our Retail Partners, our Warehouses (Delhi/Bangalore), and our ERP (Business Central) to maintain a Fill Rate of 90%+.

Key Responsibilities:

1. Demand & PO Management

Monitor and manage the end-to-end Purchase Order (PO) lifecycle from receipt to delivery.

Daily monitoring of retailer portals (H&G, Shoppers Stop, Lifestyle, etc.) to download and process POs.

Coordinate with the warehouse teams to ensure orders are packed and dispatched within the "Cancellation Window."

2. Inventory & Fill Rate Optimization

Analyze "Store-wise, SKU-wise" inventory reports to identify stock-outs or overstocking.

Work closely with the Supply Chain team to ensure high-velocity SKUs (like our Best-Seller Lipsticks) are prioritized for replenishment.

Minimize "Short-Supplies" by identifying stock gaps in Business Central before the retailer raises a PO.

3. ERP & Documentation

Oversee the entry and tracking of all MT transactions in Microsoft Business Central.

Ensure 100% accuracy in documentation (Invoices, E-way bills, Packing Lists, and GRNs).

Reconcile "Disputed GRNs" and handle returns/damages processing from various MT locations.

4. Retailer Liaison

Act as the primary point of contact for Retailer Warehouse Managers and Category Ops teams.

Resolve issues related to barcode errors, labeling requirements, and appointment scheduling for deliveries.

Required Candidate Profile:

Experience: 3-6 years in Operations or Supply Chain within the Beauty, FMCG, or Retail industry.

ERP Proficiency: Hands-on experience with Microsoft Business Central (or Navision) is a huge plus.

Excel Mastery: Must be able to handle large datasets (VLOOKUP, Pivot Tables, Power Query) to analyze 800+ SKUs across 40+ locations.

Portal Knowledge: Familiarity with the backend portals of major Indian retailers (Reliance R-Portal, etc.).

Mindset: Highly organized, detail-oriented, and comfortable with a fast-paced 5.5-day work week.

Key Performance Indicators (KPIs):

Fill Rate %: Ratio of stock ordered by the retailer vs. stock actually delivered.

Order-to-Ship Cycle Time: Reducing the time between PO receipt and warehouse dispatch.

Stock-Out Incidents: Minimizing the number of "Zero-Stock" days for top-performing SKUs.

GRN Reconciliation: Ensuring all delivered stock is digitally "received" by the retailer within 48 hours.