Manual QA Manager

Location: Gurgaon-Hybrid

Department: Technology / Engineering

Experience Level: 5+ Years

Employment Type: Full-Time

About Us

We are a fast-growing tech company building a next-generation, secure, and real-time messaging platform aimed at transforming how people communicate globally. Inspired by platforms like WhatsApp and Telegram, our mission is to create a fast, scalable, and privacy-first messaging ecosystem that supports 1:1 chats, group conversations, voice/video integrations, and end-to-end encryption. Were a product-driven company backed by experienced engineers, designers, and entrepreneurs, and are now expanding our QA team to ensure every feature is rock-solid before it reaches our users.

About the Role

Were looking for a passionate and detail-oriented Manual QA Engineer with a strong understanding of mobile and web app testing. Youll be responsible for manually testing the messaging app across platforms, reporting bugs, verifying fixes, and ensuring the product delivers a seamless and reliable user experience. This role is critical in maintaining the quality, stability, and user trust of a platform that handles real-time communication and sensitive information.

Key Responsibilities 1. Test Planning & Case Design

Analyze feature requirements and create detailed test plans, test scenarios, and test cases for mobile (Android/iOS) and web platforms.

Define edge cases and negative scenarios to ensure robustness and reliability. 2. Functional & Regression Testing

Perform manual testing of chat features, notifications, media sharing, group messaging, and encryption flows.

Run regression tests before every release to ensure core features remain intact.

Validate UI/UX across devices and platforms. 3. Bug Reporting & Reproduction

Identify, document, and prioritize bugs using tools like Jira or Bugzilla.

Reproduce and clearly describe issues, including steps to replicate, screenshots, and logs if needed.

Work closely with developers to validate fixes and retest resolved issues. 4. Cross-Platform & Cross-Device Testing

Test features across Android, iOS, and Web to ensure consistent functionality.

Validate behavior under different network conditions, device types, and screen sizes. 5. User Acceptance Testing (UAT)

Assist product owners and stakeholders during UAT phases.

Help ensure that each release meets business requirements and provides a great user experience. 6. Test Documentation & Reporting

Maintain clear and up-to-date documentation of test plans, cases, and test execution results.

Generate test reports and quality metrics for internal use. Required Qualifications

3+ years of experience in manual testing of web and mobile applications.

Strong understanding of software testing life cycle (STLC) and defect life cycle.

Experience testing real-time apps or messaging/chat applications is highly desirable.

Familiarity with testing on both Android and iOS devices, as well as web browsers.

Ability to write clear, concise, and comprehensive test cases and bug reports.

Hands-on experience with tools like Jira, TestRail, Postman, Charles Proxy, or Fiddler.

Knowledge of REST APIs and how to validate API responses using manual tools.

Good communication and collaboration skills. Preferred Qualifications

Prior experience working on a messaging app or communication product.

Understanding of network-level debugging, socket communication, or encryption flows (a plus).

Exposure to agile development processes and working in cross-functional teams.

Familiarity with localization/internationalization testing.

Experience in exploratory testing and usability testing.