Manager, ServiceNow Developer

Job Description

Manager, ServiceNow Developer.

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

• Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

IT Governance Risk and Compliance (GRC) is an essential component of our IT organization, providing support to our Pharmaceutical Research, Supply Chain, and Marketing organizations.  Our goal is to radically simplify compliance and risk management, by taking a user-centric approach leveraging automation and self-service. As a Developer, you will be responsible for helping design and build solutions in this space leveraging our ServiceNow platform. In addition to your engineering work, you will play a critical role collaborating with stakeholders across multiple technology teams, helping drive development of an enterprise solution supporting our entire IT organization.  The ideal candidate will have a strong background in ServiceNow development, with a particular focus on the Integrated Risk Management (IRM) GRC module.

Responsibilities

• Design, develop, and test customizations to our ServiceNow applications to meet business needs

• Collaborate with cross-functional teams across multiple time-zones to ensure solutions meet requirements

• Troubleshoot and resolve issues related to our custom applications

• Stay current with ServiceNow updates and new features to recommend and drive process improvements

• Help maintain technical documentation

What we need

• Hands-on ServiceNow development experience

• Proficiency in configuring UI policies and actions, client scripts, business rules, script includes and other ServiceNow components

• Technical expertise in JavaScript, HTML, CSS, JSON, REST & SOAP

• Excellent problem-solving and business analysis skills

• Team player with strong communication and interpersonal skills

• Familiarity with Scrum and Agile development processes

Preferred Experience and skills

• Hands-on experience with the ServiceNow GRC / Integrated Risk Management module

• Pharma background or experience in an other highly regulated industry

• ServiceNow Certified Application Developer

• ServiceNow Certified Implementation Specialist

• Strong understanding of ITIL/ITSM processes

• Using Jira to manage development activities

You will learn

• How to make a difference in health care through digital products that users love

• Join a diverse team of passionate professionals in a flexible, international environment.

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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