Manager – Service Now Project Manager
Genpact
5 - 10 years
Noida
Posted: 21/05/2025
Job Description
Responsibilities
Project Management of product-based solutions
Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines.
Analysing, capturing, and communicating customer requirements
Write concept and functional design documents.
Provide consultancy to customers on Genpact Digital products.
Take responsibility for customer satisfaction and building a long-term relationship with key customers.
Preferred Qualifications
Experience in Business Process Management software
Experience with BPM tools like Service Now, Appian or Remedy, etc.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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