Manager-Regional Operations & Customer Service

Abbott

5 - 10 years

Mumbai

Posted: 17/12/2024

Getting a referral is 5x more effective than applying directly

Job Description

JOB DESCRIPTION:

CFA & Transport Management

Manage CFA operation of the Region
Ensure compliance on statutory requirement at CFAs
Responsible for infrastructure upgradation of CFAs in line with business need
Ensure compliance on distribution & quality SOPs
Source transporters for secondary distribution
Ensure proper and up-to-date vendor contracts
Transporter & CFA bill processing
Explore potential savings and service improvement opportunities post GST

Stock Management

Ensure stock replenishment at CFA as per forecast by co-ordinating with Distribution Planning Manager
Monitor FEFO & stock freshness at CFAs
Ensure timely disposal of market return damages & expiries

Budgeting & Spend Management

Responsible for preparing Distribution Budget for the region and tracking budget vs spend
Responsible for contract negotiation

Customer Service

Single point regional co-ordinator for SC related queries
Oversee POSM distribution and sharing of information to sales team
Ensure adherence to SLAs ( Invoicing / Dispatch / Deliveries)
Ensure correct and timely submission of MIS reports
Support Sales Team in ensuring smooth month-end closures

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Supply Chain

DIVISION:

ANI International Nutrition

LOCATION:

India > Mumbai : BKC Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 25 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

About Company

Abbott is a global healthcare company developing medical devices, diagnostic tools, nutritional products, and medicines. It focuses on improving health outcomes across areas like heart disease, diabetes, and infectious diseases, with a strong emphasis on research and innovation.