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Manager-Regional Operations & Customer Service

Abbott

5 - 10 years

Mumbai

Posted: 17/12/2024

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Job Description

     

JOB DESCRIPTION:

CFA & Transport Management

  • Manage CFA operation of the Region
  • Ensure compliance on statutory requirement at CFAs
  • Responsible for infrastructure upgradation of CFAs in line with business need
  • Ensure compliance on distribution & quality SOPs
  • Source transporters for secondary distribution
  • Ensure proper and up-to-date vendor contracts
  • Transporter & CFA bill processing
  • Explore potential savings and service improvement opportunities post GST

Stock Management

  • Ensure stock replenishment at CFA as per forecast by co-ordinating with Distribution Planning Manager
  • Monitor FEFO & stock freshness at CFAs
  • Ensure timely disposal of market return damages & expiries

Budgeting & Spend  Management

  • Responsible for preparing Distribution Budget for the region and tracking budget vs spend
  • Responsible for contract negotiation

Customer Service

  • Single point regional co-ordinator for SC related queries
  • Oversee POSM distribution and sharing of information to sales team
  • Ensure adherence to SLAs ( Invoicing / Dispatch / Deliveries)
  • Ensure correct and timely submission of MIS reports
  • Support Sales Team in ensuring smooth month-end closures

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Supply Chain

     

DIVISION:

ANI International Nutrition

        

LOCATION:

India > Mumbai : BKC Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 25 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

     

     

About Company

Abbott is a global healthcare company developing medical devices, diagnostic tools, nutritional products, and medicines. It focuses on improving health outcomes across areas like heart disease, diabetes, and infectious diseases, with a strong emphasis on research and innovation.

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