Manager, Quality Services, AWS Wickr
Amazon
5 - 10 years
Chennai
Posted: 28/06/2025
Job Description
Would manage DAs and SMEs, and will report to the Ops Manager.
A Ops managershould have ability to mentor/coach DA’s/SMEs and ensure test case execution process is managed well.
Will be the point of contact for the DAs, SMEs and QAEs for clarification queries/project execution/work allocation.
A Ops manager will also be required to look at optimizations in the processes followed and bring about improvement in quality / productivity.
In addition to managing process improvements and work allocation, and will also manage daily floor operations, create reports, review operator / DA performance on regular intervals and also ensure productivity & quality deliverables are met.
A Ops manager will also be responsible for performance management of all the DA’s & Auditor’s reporting in to him/her.
Key job responsibilities
Would manage DAs and SMEs, and will report to the Ops Manager.
A Ops managershould have ability to mentor/coach DA’s/SMEs and ensure test case execution process is managed well.
Will be the point of contact for the DAs, SMEs and QAEs for clarification queries/project execution/work allocation.
A Ops manager will also be required to look at optimizations in the processes followed and bring about improvement in quality / productivity.
In addition to managing process improvements and work allocation, and will also manage daily floor operations, create reports, review operator / DA performance on regular intervals and also ensure productivity & quality deliverables are met.
A Ops manager will also be responsible for performance management of all the DA’s & Auditor’s reporting in to him/her.
A day in the life
Would manage DAs and SMEs, and will report to the Ops Manager.
A Ops managershould have ability to mentor/coach DA’s/SMEs and ensure test case execution process is managed well.
Will be the point of contact for the DAs, SMEs and QAEs for clarification queries/project execution/work allocation.
A Ops manager will also be required to look at optimizations in the processes followed and bring about improvement in quality / productivity.
In addition to managing process improvements and work allocation, and will also manage daily floor operations, create reports, review operator / DA performance on regular intervals and also ensure productivity & quality deliverables are met.
A Ops manager will also be responsible for performance management of all the DA’s & Auditor’s reporting in to him/her.
About the team
Quality Services (QS) org provides testing support for Devices, Retail and AWS products.
The primary objective of QS org is to provide manual testing support, which includes regression and new feature/product testing.
Basic Qualifications
- 2+ years of team management experience
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience using data to influence business decisions
- Experience an operations, project or program Manager directly managing and developing front
- line managers
Preferred Qualifications
- Experience in quality assurance/testing/mobile industry/internet of things (IoT)
- Experience managing project delivery
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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