Manager Order Management

We are looking for adetail-oriented Order Management Executive to manageMade-to-Order (MTO) and vendor-fulfilled orders for our e-commerce platform. This role is critical in ensuring smooth coordination between internal teams, third-party vendors, and logistics partners to deliver orders accurately and on time.

• Receive and processMade-to-Order and special orders from the e-commerce system
• Allocate orders to the correctvendors / manufacturers with clear specifications
• Share order details, timelines, and quality expectations with vendors

• Track each order fromorder confirmation to dispatch
• Follow up regularly with vendors to ensureproduction timelines are met
• Escalate delays proactively and work on quick resolutions

• Maintain aclean, trackable order workflow (order status, vendor updates, expected dispatch dates)
• Update order status in the system accurately and on time
• Ensure all handovers between vendor warehouse logistics are properly recorded

• Coordinate with QC and warehouse teams to ensure correct pieces are received
• Flag mismatches, defects, or missing components immediately
• Ensure orders are dispatch-ready as per promised timelines

• Coordinate with customer support for delivery commitments and updates
• Support resolution of order-related queries, delays, or exceptions
• Work closely with inventory, warehouse, and logistics teams

• 13 years experience in:
• E-commerce operations, order management, or supply chain coordination
• OR vendor follow-up / production coordination roles
• Strong follow-up and communication skills
• Comfortable working withmultiple vendors simultaneously
• Good understanding of e-commerce order flows
• Ability to maintainstructured data, trackers, and checklists
• Detail-oriented with strong ownership mindset

• Experience infashion / apparel / ethnic wear industry
• Familiarity withShopify, OMS, or ERP systems
• Experience handlingMade-to-Order or custom products

• Work with a heritage brand scaling globally
• Exposure to end-to-end e-commerce operations
• Fast-paced learning environment
• Opportunity to grow into operations or supply chain leadership roles