Manager - Business Technology Solutions & BPR

Key Roles & Responsibilities - Interact with multiple levels of management and employees and be able to document existing processes, manage and analyze data, and recommend enhanced business processes - Create SOP’s & Process documents based on inputs from stakeholders - Maintain inventory of business processes and coordinate updates to the inventory working with various Operations department teams. - Liaison with functional stakeholders for approval and rollout of SOP’s / Process documents - Helps to drive process mapping standardization for the organization with an objective of optimizing business performance and to enable risk identification & mitigation - Identify and shares opportunities to improve and automate work processes aimed at increasing Operational efficiency, Improving customer service, Governance and control, increase in business, control in leakages - Provide support to Project teams via documentation and other requirements - Tracking and reporting of status of Key CR’s – as decided by Leadership - Handle additional process related activities and projects as taken up by the organization Key Requirements – Education & Certificates - Any Graduate/Post Graduate - 4-5 years of work experience - Experience in Insurance Industry mandatory (Motor, Health and Commercial Insurance Verticals) - Experience in SOP and Process design mandatory - Six Sigma Green Belt will be preferred, but not mandatory Key Requirements - Experience &Skills - Ability to work in teams - Develop strong interpersonal skills with various functional stakeholders