Manager

Salesforce Marketing Cloud Service Delivery (Marketing) role :

Experience: 10 - 15 Years

Roles and Responsibilities:

Lead end-to-end delivery of Salesforce Marketing Cloud (SFMC) campaigns including journey builder, automation, email studio, CRM, segmentation, and personalization.

Lead end-to-end Marketing Automation execution on VBOUT , including journey building, workflows, audience segmentation, email/landing page configuration, A/B testing, personalization, analytics, and campaign optimization.

Partner with global marketing stakeholders to ensure campaign performance, SLA compliance, reporting, and continuous optimization .

Manage and mentor delivery teams, ensuring quality governance, operational excellence, and capacity planning across multiple marketing workstreams.

Drive client communication, requirement gathering, and issue resolution , ensuring seamless delivery and high customer satisfaction.