Manager- Trainer
Genpact
5 - 10 years
Hyderabad
Posted: 03/09/2024
Job Description
Responsibilities
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Deliver training sessions on communication and Voice & Accent
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Deliver training on professional and soft skills
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Deliver training on Cultural assimilation
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Conduct TNI & TNA for client-facing F&A teams. Should have an understanding of the ADDIE model
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Curate need-based content to drive training sessions
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Drive CSAT/ NPS through communication interventions
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Project manage communication & professional skills training sessions
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Audit calls , emails, and chat
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Hire / assess candidates on communication skills based on the CEFR model
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Create need-based remedial training plans
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Create communication frameworks
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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