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Manager- Trainer

Genpact

5 - 10 years

Hyderabad

Posted: 03/09/2024

Job Description

Responsibilities

 

  • Deliver training sessions on communication and Voice & Accent 

  • Deliver training on professional and soft skills  

  • Deliver training on Cultural assimilation  

  • Conduct TNI & TNA for client-facing F&A teams. Should have an understanding of the ADDIE model 

  • Curate need-based content to drive training sessions  

  • Drive CSAT/ NPS through communication interventions  

  • Project manage communication & professional skills training sessions  

  • Audit calls , emails, and chat  

  • Hire / assess candidates on communication skills based on the CEFR model  

  • Create need-based remedial training plans  

  • Create communication frameworks  

  • About Company

    Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.

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