Manager - Record to Report

Carries out daily and weekly interactions with the client on operational performance, he/she is proactively engaged in the communication with the customer with regards to the team/process or changes or to the issues;

Responsible for coordinating the process of document development necessary for accurate running of clients meetings/governance.

Responsible for identifying and communicating the client with the possible risks in order to establish the most suitable action plans.

Conducts presentations and negotiations with key partners on the client side.

Responsible for clients satisfaction for the services delivered by the company across the dedicated areas.

Responsible for negotiating and bringing of a new scope within the managed processes.

Acts as secondary point of contact for customer concern for the issues raised by the client, takes the necessary measures to tackle these, communicates with the customer about the status of the actions plan.

Follows the deadlines agreed with the dedicated client and maintains the relationship within the agreed action plan.

Builds a tight-knit collaboration relationship with the key partners in the customer site, proactively asks for feedback and takes full responsibility of the process and handled operations.

Proposes and discusses with the customer the transformation initiatives, negotiates the productivity clauses based on the dependencies on the teams internal / external factors.

Conducts team huddles to communicate the on customers priorities