Management Trainee - Content Moderation - Operations - Team Lead

Responsibilities

Review content and provide resolution based on prescribed guidelines

Provide resolution to maintain standards of quality

Recognize trends and patterns and escalate issues timely

Provide insights to help improve the support to the users

Maintain a thorough understanding of process and policies

Provide excellent customer service to our customers

Monitor team members and able to provide guidance whenever needed

Manage the flow of day-to-day operations

Build reports to update the company on the team's progress

Rapport building with the internal & external stakeholder

Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary

Ensure that the highest possible levels of customer service are always delivered

Assist the Manager as and when necessary to make the business run effectively and efficiently

Communicate clear instructions to team members

Minimum Qualifications

Any Graduate (PG an added advantage)

Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce

Proficient in English

Speech X score: C1 or above

Should be flexible to work in 24*7 environment and rotational shift and week off.

Preferred Qualifications

Effective probing skills and analyzing / understanding skills

Problem solving skills with customer centric approach

Must be able to work on a flexible schedule (including weekend shift work)