Major Incident Manager

Greetings from Tata Consultancy Services!!

We are hiring for Major Incident Management!!

Experience: 6-10 years

Location: Chennai / Bangalore / Kolkata

Required Technical Skillset:

• Minimum 6 years of relevant experience in Major and Problem Management process.
• Deep understanding of ITIL processes, especially Incident, Problem, and Change Management.
• Ability to manage ITIL workflows in tools like ServiceNow, BMC Remedy, and similar platforms.
• Handling Priority 1 & 2 incidents, triaging, and ensuring SLA compliance.
• Skilled in Root Cause Analysis (RCA) and Post-Incident Reviews (PIR).
• Leading war rooms/bridge calls for real-time collaboration during outages.
• Coordinating cross-functional technical teams for rapid resolution

TCS Eligibility Criteria:

• BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience post Qualification.
• Only Full-Time courses would be considered.
• Candidates who have attended TCS interview in the last 1 month need not apply