Major Incident Lead

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TCS Hiring Major Incident Management Lead 

 Experience Range:  - 6 To 12 Yrs

Job Locations: Pune, Indore

Job Description:

Must-Have:

• Must have experience of 10+  yrs in Infrastructure Incident Management, Major Incident Management handling, Infrastructure operations and support
• Relevant - Minimum 5 yrs of experience in ITIL process governance especially in Major Incident Management area.
• Must have good understanding of enterprise-wide IT operations and support functions.
• Good Communication skills (Verbal and written both) to interact with the client.
• Good Analytical skills and problem-solving ability.
• Good customer handling skills
• Ensure the quality of the Major Incident handling.
• Drive Post Incident Reviews and produce MIM report
• Establishes and communicates the process, service levels, and process performance metrics 
• Excellent communication and collaboration skills
• Capability to work both independently and collaboratively.
• ITIL Certified (ITIL V4 is preferred)
• 24X7 Support on rotation basis with Onsite team

Good-to-Have

• Problem management, Release Management, Change Management experience.
• Tech Writer experience for proper documentation,RCA
• Data Center – On-Prem and Cloud Infrastructure expertise,
• Application and Stake holder management