Live Ops Support Engineer, Prime Video & Studios Core Tech, Prime Video
Amazon
2 - 5 years
Hyderabad
Posted: 18/07/2025
Job Description
Prime Video & Studios Core Tech is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems.
You'll play a key role in maintaining and improving the reliability of our core technology infrastructure.
Key job responsibilities
Provide advanced technical support for Prime Video's core technology systems
Troubleshoot and resolve complex technical issues
Develop and maintain support scripts and documentation
Collaborate with cross
- functional teams to improve system reliability
Perform root cause analysis and implement preventive measures
A day in the life
Monitor system performance and respond to critical incidents
Conduct in
- depth technical investigations
Participate in agile team meetings and sprint planning
Create and update technical documentation
Engage with internal stakeholders to resolve escalated technical challenges
About the team
Prime Video & Studios Core Tech supports the backbone of our streaming technology.
We're a dynamic team committed to delivering world
- class technical solutions that power millions of customer experiences globally.
Our culture emphasizes innovation, collaboration, and continuous improvement.
Basic Qualifications
- Prime Video & Studios Core Tech supports the backbone of our streaming technology.
We're a dynamic team committed to delivering world
- class technical solutions that power millions of customer experiences globally.
Our culture emphasizes innovation, collaboration, and continuous improvement.
Preferred Qualifications
- * Experience providing technical support for streaming video delivery pipelines and OTT consumer devices
- * Understanding of video encoding and transcoding technologies
- * Experience with on
- site, live video production or working from a master control facility
- * Experience in a technical customer support role
- * Experience in a technical QA role
- * Experience working in live sports
- * Experience with software development or scripting in common languages like JavaScript/React/Typescript or Python.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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