GTO Learning Platform and Tools - Senior Analyst
Global Talent
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
Work youll do
As a Senior Analyst you will be leading the projects and help Analysts grow as SMEs on the Learning platforms and provides you exposure to Global clients, and helps you build your skillset in Project Co-ordination & Management.
- Become subject matter expert of Learning platforms Saba Cloud, Cura, DVC, MTM.
- Provide administrative and troubleshooting support for the Learning Platform users across the Deloitte network.
- Responsible for completing Learning technologies tasks, issue resolution efforts via Sales Force.
- Educate and build awareness among the clients on various new functionalities in Learning Platforms.
- Lead upgrades/projects related to Learning Platforms and other Learning technologies by developing solution/business analysis documents.
- Responsible for Learning platform system administration activities and support.
- Participate and act as a Business lead for all Learning projects and initiatives
- Function as the back-up lead for all Business Support issues
- Design, implement & reengineer current learning processes as needed for quality deliverables.
- Monitor tickets in Sales Force CRM System
- Represent member firm interests with other Learning teams
- Model best practices and processes with regards to resolving support tickets
- Proactively identify system issues and work with other teams/vendors/manager to prioritize and resolve.
The team
Global Talent supports our high-performing and diverse professionals around the world. We engage with our business units to promote growth and development of our people toward their individual professional and personal advancement while ensuring a balance of career and life goals.
Qualifications
Required:
Our culture
Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.
Professional development
From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we dothats why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.