Job Title

Learning Management System (LMS) Technical Specialist

Job Description

Job Title : Learning Management System (LMS) Technical Specialist

In your role, you will:

Be a subject matter expert in the implementation of LMS system changes, both in leading, and the execution of, validation processes for system updates of the LMS and associated tools.

Leverage a deep knowledge of LMS functionalities and LMS Administration processes to conduct thorough system change impact assessments on administrative processes, validation documentation, and system interfaces.

Identify, develop and execute test scripts to ensure thorough effective testing of system updates and new functionality to the LMS and related tools.

Identify and implement system features that improve the learner’s experience and optimize business efficiencies, while maintaining compliance.

In partnership with IT, Product owners, and stakeholders, support the planning of system enhancements and updates.

Mentor and coach administrators by sharing best practices and strategies for problem-solving, thus enhancing organizational capability.

Manage and respond to ServiceNow (SNOW) Service Requests and Incidents concerning technical issues with the LMS and related tools, ensuring a quick resolution, while adhering to established service level agreements (SLAs), and maintaining comprehensive knowledge management for shared learning.

Stay current with emerging LMS features, instructional design methods, and compliance training requirements, applying curiosity and initiative to continuously improve learning solutions.

You’re the right fit if:

You hold a Bachelor's degree/ Vocational Education in Business Administration, Data Science, Information Technology, Quality Management or equivalent in a related field.

You are experienced in the execution of validation processes with Learning management system changes, within a compliance environment.

You are proficient in Cornerstone LMS administration with extensive hands-on experience and strong knowledge of LMS Administration processes - Mandatory

You are familiar with ServiceNow (SNOW) (or similar support ticketing tool) and adept at resolving and training others to resolve Service Requests and Incidents within defined SLAs.

You are a curious, self-starter who takes the initiative to identify opportunities, build solutions, and drive improvements.

You have excellent troubleshooting and analytical skills, with the ability to break down complex LMS challenges.

You communicate effectively in professional-level English (speaking and writing), able to explain technical concepts to non-technical audiences.

You have excellent communication skills, able to interact professionally with learners, managers, and business stakeholders.

You enjoy mentoring others, working collaboratively, and making a measurable impact on organizational capability.

You are committed to continuous learning and thrive in a fast-paced, compliance-driven environment.

Minimum required Education:
Bachelor's Degree in Business Administration, Data Science, Information Technology, Quality Management or equivalent.

Minimum required Experience:
Bachelor's minimum 5-7 years of experience with Vocational Education in Compliance-Related Tool Administration, Training Administration in a highly regulated industry or equivalent.

Preferred Skills:

Learning Management Systems (LMS)
Validation skills
Quality Management Systems (QMS)
Training Administration
KPI Monitoring and Reporting
User Training & Support
Continuous Improvement
Data Analysis & Interpretation
Regulatory Requirements
Quality Specifications
Business Acumen

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart

Our commitment to inclusion and diversity

At Philips, we provide equal opportunities to all our employees and to all eligible applicants for employment in our company , irrespective of age, color, disability, nationality, race, religion, gender, sexual orientation (LGBTQ +), and all aspects that make individuals unique. Encouraging diversity and fostering inclusion are key to our mission of improving the lives of 2.5 billion people a year by 2030 through meaningful innovation. We have fair, transparent, and clear employee policies which promote diversity and equality, in accordance with currently applicable law. For, we believe that life is better when #youareyou.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Learning Management System (LMS) Technical Specialist

Philips

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