Learning& Development - Consulting - Senior Manager

Senior Manager, Learning & Development, Consulting

The chief purpose of Learning & Development at Deloitte is to grow leaders for the future, build world-class capabilities for maximum client impact, and consistently deliver an exceptional development experience to our people. Learning is at the core of Deloittes culture. We emphasize a holistic approach to development that is not just about education, but also self-awareness, exposure to real-world problems, and connections to people. We position our professionals to help tackle some of the most complex issues in business, our communities, and society at large.

The team

The USI Consulting Dev CoE leadership has noted the significant growth of the function (CAGR growth of more than 20% Y-o-Y), and acknowledged the need for developing high caliber, professional services leaders to manage a profitable and client centric practice. The Consulting Development team architects the development experience and solutions for the professionals working in India in Deloittes Consulting business.

Work youll do

The incumbent in this role will work as a Talent Development advisor to the business leading learning design and various career level program teams to work on projects and programs that align with the Talent Development needs of the USI Consulting business.

In conjunction with USI Consulting L&D Leader, the role-holder will act as a performance consultant and will build and manage key stakeholder relationships across Talent and USI/US Consulting. He/she will also manage and deliver an innovative and targeted learning portfolio of onboarding, technical, project-readiness, and milestone learning. This role will be responsible for individual performance and overall team performance.

The key expectations for this role are as below:

Act as a strategic partner and consultative advisor to architect engaging, holistic development experiences that create measurable value and impact for our people and the Consulting business in USI.  

• Collaborate actively with peers based in the US to ensure workforce development needs are addressed, balancing consistency with localization to meet unique needs.  Engage in regular communications with US colleagues and supports his/her team in doing the same 
• Lead team members to employ an agile, human-centered design approach, adopting the learner perspective to iteratively clarify needs and ideate impactful development solutions.
• Advise in the design and curation of effective, technology-enabled learning solutions that enable continuous learning across the talent lifecycle through the interplay of live and digital learning, on-the-job experiences, and exposure.
• Use data throughout the development lifecycle to identify opportunities, inform decisions, test ideas, design and improve solutions, and measure impact.
• Apply knowledge of vendor landscape, adult learning theory, learning and development best practices, tools and technology to advise on and evaluate options to elevate the learning strategy.
• Plan, create, and manage a learning budget ensuring that operational efficiencies are enhanced and monetary responsibilities are discharged to Deloitte ethical standards. Use advanced financial management skills to plan and budget annually
• Drive team towards submitting accurate forecast every period and ensure adherence to the forecast numbers (forecasting / planning accuracy >=90%). As needed, serve as an effective steward for the firms money during disputes and negotiations
• Cultivate an inclusive, high-performing team that maximizes team member contribution by creating an environment of mutual support and shared responsibility.
• Lead, inspire, and coach team members, fostering individual and team growth and agility through delegation, feedback, instruction, and encouragementbuilding on strengths and dissecting and developing areas for improvement.
• Assess performance and provide feedback to direct reports; drive the performance management process (RPM) and development strategy for all team members
• Manage team knowledge and invest in upskilling of all team members. Enable a culture of continuous learning and collaboration within the team
• Demonstrate respect for individuals perspectives, well-being and development

Work timings: 9am-6pm

Location: Hyderabad

The team

Within the larger HR services umbrella, the USI Consulting L&D team owns the Learning and Development charter for the USI Consulting practice. This team supports all India locations. The team aligns with the Consulting business to cover Technical, Industry, Professional and Leadership skills.

Key Stakeholders:

• This role will require interaction with the following business and Talent leadership roles
• USI Consulting Learning Lead (direct reporting relationship)
• USI Consulting leadership

Qualifications:

• Bachelors Degree
• Ability to work effectively in a fast-paced, multi-tasking environment
• Ability to manage multiple, often senior, stakeholders and build consensus
• Strong project management skills and ability to manage multiple projects successfully
• Strong strategic-thinking skills with an ability to collaborate with team members on best practices
• Proven team leadership skills
• Established track record for taking a consultative approach toward clients
• Outstanding interpersonal skills that build relationships at all levels in the organization with the ability to influence, collaborate, and build consensus
• Strong analytical skills and ability to identify and present data-driven insights and trends

Must Have:

• Proven experience in Learning design, Research, Instructional Design and Curriculum Development
• Ability to use latest design applications Knowledge and experience in using Technology for design
• Solid knowledge of contemporary training strategies.
• Proven experience in developing agile, human-centered design approach, adopting the learner perspective to iteratively clarify needs and ideate impactful development solutions.
• Experience in design and curation of effective, technology-enabled learning solutions that enable continuous learning across the talent lifecycle through the interplay of live and digital learning, on-the-job experiences, and exposure.
• Experience in using learning Analytics throughout the development lifecycle to identify opportunities, inform decisions, test ideas, design and improve solutions, and measure impact.
• Apply knowledge of vendor landscape, adult learning theory, learning and development best practices, tools and technology to advise on and evaluate options to elevate the learning strategy.

Preferred

• Prior consulting or professional services experience

How youll grow

At Deloitte, weve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their ow