Lead Site Reliability Engineer

As a Lead Site Reliability Engineer at JPMorgan Chase within the Consumer & Community Banking, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers. 

Job responsibilities

 

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice

 

Required qualifications, capabilities, and skills

 

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Proficient in site reliability culture and principles, with the ability to implement them within applications or platforms.
• Proficiency in at least one programming language such as Python, Java/Spring Boot, or .Net.
• Strong knowledge of software applications and technical processes within a specific technical discipline (e.g., Cloud, AI, Android).
• Experience in observability, including monitoring, alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Experience with continuous integration and delivery tools like Jenkins, GitLab, or Terraform.
• Familiarity with container and container orchestration technologies such as ECS, Kubernetes, and Docker.
• Ability to troubleshoot common networking technologies and issues.
• Capability to contribute to large teams by presenting information logically and effectively with minimal supervision.
• Proactive in recognizing roadblocks and eager to learn technologies that drive innovation.
• Ability to identify new technologies and solutions to meet design constraints

 

• Initiative in implementing ideas to solve business problems.