Lead - RPA Automation

Required:

• Bachelors degree in Information Technology, Computer Science, or a related field; Masters degree is a plus.
• Minimum 15+ years of experience in automation operations, IT service management, or process optimization, with at least 5 years in a senior leadership role.
• Proven experience in managing teams and operations for complex intelligent automation ecosystems, including RPA, AI (LLM & SLM), PowerApps, and IDP.
• Expertise in proactive monitoring tools, predictive analytics, and incident management processes designed for high-complexity environments.
• Strong understanding of ITIL frameworks, change management principles, and operational governance.
• Demonstrated ability to define and track KPIs and SLA performance to showcase operational value.
• Ability to conceptualize and implement a roadmap for operational excellence in complex automation environments.

Preferred

• Industry certifications such as UiPath, BluePrism, ITIL, PMP, Six Sigma, or equivalent.
• Hands-on experience with automation platforms in the insurance and finance sectors.
• Familiarity with compliance and regulatory requirements in the insurance and financial industries.

Practical experience implementing Agile methodologies, DevOps practices, and CI/CD pipelines to enable rapid, reliable, and scalable automation development and deployment.

Location - Bangalore / Pune