Lead Infrastructure Engineer

As a Lead Infrastructure Engineer at JPMorgan Chase within the Chief Technology Office team, you will have the opportunity to apply and deepen your knowledge of software, applications, and technical processes within the infrastructure engineering discipline. We encourage you to continue evolving your technical and cross-functional knowledge outside of your aligned domain of expertise, as we value growth and learning within our team.

Job responsibilities

• Applies technical expertise one or more High Security Access (HSA) systems. 
• Provide operational and development expertise to establish proactive monitoring and contribute to automatic healing and recovery during system failures.
• Collect, analyze, and synthesize data to create visualizations and reports on application/system health, uptime, performance enhancements, and change/capacity management for supported services.
• Develop strong relationships and collaborate with the development team throughout the project lifecycle to enhance reliability. Identify and analyze incident/problem patterns, conduct thorough post-mortems, create permanent remediation plans, and implement automation to prevent future incidents.
• Proactively identify hidden issues and patterns to facilitate maximum delivery speed by effectively managing service disruptions.
• Contribute to a team culture that values diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on Infrastructure engineering concepts and 5+ years applied experience
• Proficient in platform skills across Linux, UNIX, and Windows, with strong knowledge in application and middleware support.
• Hands on with automation and configuration management tools such as Ansible, Puppet, and Chef.
• Skilled in scripting and programming languages, including Python and Java. Ability to lead and provide technical guidance to a team.
• Experienced in managing critical application outages in large-scale operations, conducting root cause analysis, and implementing remediation strategies.
• Experience with instrumentation, monitoring, alerting, and response processes related to application performance and availability, using tools like AppDynamics, Dynatrace, Grafana, and Splunk.
• Knowledge in Jenkins, GIT, CI/CD pipelines, and Agile and Scrum methodologies.

• Familiar with concepts and principles behind DevOps and SRE.
• Familiar with Cloud Engineering & understanding of private cloud principles and exposure to public cloud offerings such as AWS/Azure/Google cloud or similar technology.