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Lead Consultant – Problem Manager

Genpact

5 - 10 years

Hyderabad

Posted: 11/20/2024

Job Description

Responsibilities

  • Monitor and analyze incident data to identify recurring issues, patterns, and potential problems before they escalate.

  • Collaborate with cross functional teams and vendors to create a quality root cause analysis to minimize repeated failures by incorporating the relevant problem management techniques like 5 why analysis, Ishikawa analysis, Pareto charts etc

  • Develop and implement strategies to prevent potential issues from affecting IT services by improving processes, tools, and practices.

  • Collaborate with the Knowledge Management team to ensure that lessons learned from problem investigations are documented and communicated effectively.

  • Managing the IT problems through its lifecycle

  • Identify the opportunities to prevent the problems from happening using alerting mechanisms

  • Ensuring the permanent solutions are implemented for the problems identified

  • Monitor progress on the resolution of Known errors and ensure appropriate entries are made to the Known Error Database.

  • Host and conclude the Post incident reviews for all priority 1 and 2 incidents

  • Track and publish problem data to ensure problems are resolved quickly and effectively.

  • Participate in Global service forums and PIR calls

  • \u003C/span>\u003C/p> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW147909669 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW147909669 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"9\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW147909669 BCX0\" paraeid=\"{976de8bc-e40c-48e9-bcaa-ac4bd47c3685}{61}\" paraid=\"1289052605\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW147909669 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Monitor and analyze incident data to \u003C/span>\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">identify\u003C/span>\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> recurring issues, patterns, and potential problems before they escalate.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW147909669 BCX0\" data-ccp-props='{\"134233117\":true,\"134233118\":true,\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW147909669 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW147909669 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"9\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: 'Book Antiqua', 'Book Antiqua_MSFontService', serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW147909669 BCX0\" paraeid=\"{976de8bc-e40c-48e9-bcaa-ac4bd47c3685}{67}\" paraid=\"823356620\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW147909669 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" data-ccp-parastyle=\"Body Text 22\" data-ccp-parastyle-defn='{\"ObjectId\":\"a29d5aa0-7b7f-4a48-b1dc-e30c5fa75abd|130\",\"ClassId\":1073872969,\"Properties\":[268442635,\"24\",335551547,\"1033\",335559740,\"240\",201341983,\"0\",335559739,\"0\",201342446,\"1\",201342447,\"5\",201342448,\"1\",201342449,\"1\",469777841,\"Book Antiqua\",469777842,\"Book Antiqua\",469777843,\"Times New Roman\",469777844,\"Book Antiqua\",201341986,\"1\",469769226,\"Book Antiqua,Times New Roman\",335559704,\"1025\",335559705,\"1025\",469775450,\"Body Text 22\",201340122,\"2\",134233614,\"true\",469778129,\"BodyText22\",335572020,\"1\",469777462,\"420\",469777927,\"0\",469777928,\"1\",469778324,\"Normal\"]}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Collaborate with cross functional teams and vendors to create a quality root cause analysis to minimize repeated failures by incorporating the relevant problem management techniques like 5 why analysis, Ishikawa analysis, Pareto charts \u003C/span>\u003Cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW147909669 BCX0\" data-ccp-parastyle=\"Body Text 22\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; background-image: var(--urlSpellingErrorV2,); border-bottom: 1px solid transparent;\">etc\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW147909669 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":0,\"335559740\":240,\"469777462\":[420],\"469777927\":[0],\"469777928\":[1]}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW147909669 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW147909669 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"9\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW147909669 BCX0\" paraeid=\"{976de8bc-e40c-48e9-bcaa-ac4bd47c3685}{73}\" paraid=\"1363255163\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW147909669 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Develop and implement strategies to prevent potential issues from affecting IT services by improving processes, tools, and practices.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW147909669 BCX0\" data-ccp-props='{\"134233117\":true,\"134233118\":true,\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW147909669 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW147909669 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"9\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW147909669 BCX0\" paraeid=\"{976de8bc-e40c-48e9-bcaa-ac4bd47c3685}{79}\" paraid=\"1569723792\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW147909669 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Collaborate with the Knowledge Management team to ensure that lessons learned from problem investigations are documented and communicated effectively.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW147909669 BCX0\" data-ccp-props='{\"134233117\":true,\"134233118\":true,\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW147909669 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW147909669 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"9\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW147909669 BCX0\" paraeid=\"{976de8bc-e40c-48e9-bcaa-ac4bd47c3685}{85}\" paraid=\"1595411358\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW147909669 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Managing the IT problems through its lifecycle\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW147909669 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":0,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW147909669 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW147909669 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"9\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW147909669 BCX0\" paraeid=\"{976de8bc-e40c-48e9-bcaa-ac4bd47c3685}{91}\" paraid=\"107967815\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW147909669 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" data-ccp-parastyle=\"Body Text 22\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Identify\u003C/span>\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" data-ccp-parastyle=\"Body Text 22\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> the opportunities to prevent the problems from happening using alerting mechanisms\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW147909669 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":0,\"335559740\":240,\"469777462\":[420],\"469777927\":[0],\"469777928\":[1]}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW147909669 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW147909669 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"7\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"9\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW147909669 BCX0\" paraeid=\"{976de8bc-e40c-48e9-bcaa-ac4bd47c3685}{97}\" paraid=\"2096292967\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW147909669 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" data-ccp-parastyle=\"Body Text 22\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Ensuring the permanent solutions are implemented for the problems \u003C/span>\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" data-ccp-parastyle=\"Body Text 22\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">identified\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW147909669 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":0,\"335559740\":240,\"469777462\":[420],\"469777927\":[0],\"469777928\":[1]}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 19px; 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-webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW147909669 BCX0\" paraeid=\"{976de8bc-e40c-48e9-bcaa-ac4bd47c3685}{103}\" paraid=\"221334474\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW147909669 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Monitor progress on the resolution of Known errors and ensure \u003C/span>\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">appropriate entries\u003C/span>\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> are made to the Known Error Database.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW147909669 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":0,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW147909669 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW147909669 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"9\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"9\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW147909669 BCX0\" paraeid=\"{976de8bc-e40c-48e9-bcaa-ac4bd47c3685}{109}\" paraid=\"1725405972\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW147909669 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Host and conclude the Post incident reviews for all priority 1\u003C/span>\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> and 2\u003C/span>\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> incidents\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW147909669 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":0,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; 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font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Track and publish problem data to ensure problems are resolved quickly and effectively.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW147909669 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":0,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW147909669 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW147909669 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW147909669 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"11\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"9\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Calibri, Calibri_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW147909669 BCX0\" paraeid=\"{976de8bc-e40c-48e9-bcaa-ac4bd47c3685}{125}\" paraid=\"746777551\" style=\"-webkit-user-drag: none; 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