Lead Consultant - Production Support

5 - 10 years

Bengaluru

Posted: 21/05/2025

Responsibilities

Perform analysis & code deployment of recurring problems, provide recommendations and work with outside teams to identify/implement solutions

Perform analysis and provide recommendations to enhance support processes such as documentation and/or monitoring.

Experience in Production support/maintenance in an onshore-offshore model environment

Must have and proven strong Analytical, positive attitude towards analyzing, recovery and fix an issue

Must have hands-on development experience and can deep dive into issues in the technologies related to: Unix/Linux shell scripting, PL/SQL, Informatica 10.4 (Power Center), Additionally: SQL Developer/Toad, Putty, Control M Scheduling , Teradata SQL Assistant, Teradata Viewpoint, SAP etc

Assure quality, security and compliance requirements are met for supported areas.

Must be a team player and this position will work closely with other vendors and internal technical partners

Analyze performance trends and recommend process improvements to ensure SLA's are met.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.

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