Lead Consultant, Appian Developer

Responsibilities

SME / Managerial level support for Appian
Ensuring services are delivered in line with the agreed service level targets.
Provide escalation point and give focus to addressing possible service delivery issues.
Identify and facilitate delivery of service improvements.
Ability to communicate effectively across complex and diverse group of stakeholders.
Should possess significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment.
Ability and flexible to work in a virtual environment across multiple time zones.
Flexible to work in non-standard hours in supporting global production systems.
Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams.
Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching.
Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments.
Must have experience in Supporting 24x5 mission critical environments.
Raise incident / problem tickets as required.
RCA support the provision of root cause analysis and associated problem ticket management.
Resolve provide second-level support for the resolution of incidents / problem tickets, Ensure timely closure of reported issues/tickets.
Change & Release Management support the relevant phases of the change & release management process, adhering to delivery milestones and timelines ... for example Break / Fix testing.
Provide KT to new team members.
Proactive monitoring of batch jobs, transactional errors, dashboards, production reporting schedules, database, and Server health.
Support ad hoc requests from the Business for assistance in discussing / resolving issues not captured under existing Solution, for example knowledge gaps and training.
Provide support during key periods of business activity, such as month, quarter, and year end activities.
Attend, participate, and contribute in 1:1s, team meetings, Goal Plans and development Activities.
Able to demonstrate the use of problem-solving methodologies.
Able to work within a culturally diverse environment.
Adaptable and flexible approach to working across global business locations.
Design, build and configure applications to meet business process and application requirements.
Understanding the business requirements and developing technical solutions.
Communicate effectively within the global teams and with business teams to carry out project related tasks smoothly in a coordinated approach.