Lead Business Systems Analyst

What you will do-

• Analyze and document business processes and workflows to identify inefficiencies and recommend improvements; Gather and document business requirements from stakeholders and translate them into technical specifications for IT development teams; Lead the evaluation, design, testing, and implementation of new systems or enhancements to existing systems.
• Collaborate with developers, project managers, and other stakeholders to ensure the timely and accurate delivery of system solutions.
• Conduct gap analysis and feasibility studies to evaluate potential system improvements.
• Create and maintain detailed documentation, including user guides, process flowcharts, and functional specifications.
• Ensure that system functionality aligns with business objectives by conducting system testing, including UAT (User Acceptance Testing); Provide end-user training and support to ensure proper adoption of new systems and processes.
• Serve as the key point of contact for troubleshooting and resolving system-related issues; Monitor system performance and implement strategies for optimization.

What you will need-

Required Skills :

• Bachelor’s degree in Information Systems, Business Administration, or a related field.
• minimum - 7 years of experience
• Proven experience with process mapping, business process modeling, and requirements gathering.
• Strong knowledge of business systems, software development lifecycles (SDLC), and IT project management.
• Proficiency in business analysis tools such as Visio, JIRA, Confluence, Azure Dev Ops (ADO) or similar platforms; Experience with ERP, CRM, or other enterprise systems is a plus.

Preferred Skills and Experience:

• Experience with SQL or other database query languages; Understanding of API integrations and data flow between systems; Familiarity with cloud-based applications and systems (e.g., AWS, SAP, Azure).
• Knowledge of data governance and data management best practices.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex business and technical issues.