Key Duties and Responsibilities

Primary:

• Lead and facilitate workshops to gather, validate and refine business and functional requirements
• Foster strong relationship with client stakeholders by understanding their pain points and business needs
• Drive clarity in complex problem spaces and navigate ambiguity to guide stakeholders towards actionable problem statements
• Actively manage customer engagement and expectations throughout the project lifecycle to ensure alignment on scope, priorities and deliverables
• Translates business requirements to technical requirements while balancing them between what’s technically feasible and financially and functionally reasonable
• Serve as a trusted advisor to client stakeholders by providing sound consulting guidance related to best practices and industry standards adoption

Secondary:

• Dive deep into the telecommunications industry to build expertise across markets, products, sales, delivery and operations
• Contribute to the quote-to-billing solution design including product catalog definition, the pricing and costing structure
• Design high-level business processes aligned with end-to-end fulfilment journey of telco products
• Liaise with technical teams to ensure technical design and solution configurations are aligned with business requirements
• Support system integrations across the quote-to-billing journey
• Coach and mentor junior analysts to ensure consistency and quality of deliverables across the team
• Contribute to continuous improvement initiatives within the BA methodology and toolkit

Skills and Experience

• Ability to use exceptional communication skills to manage client expectations through workshop and feedback sessions
• Ability to summarise solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback and approvals
• Ability to constructively and confidently challenge client requests that fall outside of scope or viability considering technical feasibility, delivery timelines and cost implications
• Strong telco industry and product knowledge

Desirable

• Experience in product catalogue, CPQ or order management
• Exposure to TM Forum standards and TM Forum Open APIs
• Experience working in enterprise and/or wholesale telco segments
• Familiar with UI/UX design

Location(s):