Lead Associate WFM

About IGT Solutions

IGT is a global leader in IT and BPM services for the Travel, Transportation, and Hospitality industries. With 10,000+ experts and 15 global delivery centers, were committed to driving innovation and excellence.

Learn more: www.igtsolutions.com

We're Hiring! Join the Team at IGT Solutions Pvt Ltd

Location: Gurgaon | Shifts: Rotational

Are you passionate about data, reporting, and the travel industry? Were looking for a RTA (Real Time Analyst) to join our growing team!

Key Responsibilities:

Generate and publish Hourly/Daily/Monthly reports

Create custom templates and reports based on process needs

Manage and schedule reports across multiple programs

Collaborate with end-users and clients daily

Design and implement new reporting modules

Ensure SLAs and TATs are met consistently

What Were Looking For:

Strong skills in MS Office & Excel

Experience in Excel automation

Mandatory: Hands-on experience with Verint tool (Workforce Management)

Mandatory: Experience in scheduling and forecasting (WFM)

Excellent communication both verbal and written

Bonus: Knowledge of MS Access & SQL Server

Open to rotational shifts and weekly offs

Equal Opportunity Employer

Were proud to foster a diverse, inclusive workplacefree from discrimination, intimidation, or bias.