Lead Administrator - L2

Job Description

Role Purpose  :Intune 

We’re looking for a Microsoft Intune SME Tech Engineer to:

• Develop and maintain Surface release builds, including validation processes, deployment automation, and comprehensive technical documentation to support consistent and scalable rollouts.
• Provide third-line engineering support for escalated issues related to Microsoft Intune, Windows Autopilot, and Windows OS, working closely with L3 operations teams to resolve complex technical challenges.
• Design, build, and maintain a structured knowledge base, including technical documentation, troubleshooting guides, and end-user support articles to promote self-service and reduce support overhead.
• Identify, document, and implement workarounds for known issues, while continuously improving operational processes through scripting, automation, and workflow optimization.
• Collaborate with security and compliance teams to support endpoint hardening, reduce risk exposure, and ensure alignment with organizational security standards.
• Customize and manage Windows OS builds, including branding, provisioning logic, and seamless integration with Autopilot and Azure Active Directory environments.
• Create and manage Intune Configuration Profiles, Compliance Policies, Microsoft Defender settings, Firewall rules, and other mobile device management (MDM) controls to enforce consistent device configurations.
• Oversee the full lifecycle of Windows devices, from provisioning to retirement, with additional experience in managing iOS, iPadOS, and macOS devices considered a plus.
• Package and deploy enterprise applications using PowerShell App Deployment Toolkit (PSADT), ensuring automation, version control, and rollback capabilities are in place.
• Implement and monitor patch management and vulnerability remediation strategies, ensuring timely updates and alignment with security best practices.
• Design and support certificate-based authentication workflows using SCEP and NDES for both user and device scenarios.
• Develop automated solutions to enforce compliance policies and streamline policy deployment using Intune and related tools.
• Skilled in PowerShell for scripting, automation, application packaging, and system configuration.
• Conduct performance tuning and capacity planning to ensure the scalability and reliability of Intune services and related infrastructure.
• Perform proactive monitoring and health checks of Intune deployments to detect and resolve issues before they impact end users.
• Collaborate with cross-functional engineering and operations teams to improve the overall user experience and drive innovation in endpoint management.
• Develop and execute test plans to validate new features, updates, and configurations within the Intune environment before production rollout.
• Provide mentorship and technical guidance to junior engineers, fostering a culture of continuous learning and collaboration.
• Analyze performance metrics and operational data to identify trends, generate insights, and recommend improvements to optimize endpoint management strategies.

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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Deliver

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