Lead Administrator - L1

Job Description

NexThink Administrator

CBR - 130K

Pune or Noida

Hybrid as per Wipro Policy

 

Band B3 7 + years 

3-8 Years – Desktop/Server support, System Administration 4 + years of experience in Nexthink

 

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Role & Responsibilities

 

Describe the Challenges, Key

Result Areas, Decisions he can

make, Team Size, Future growth

in our organization.

Give the Project/Account

Description, wherever possible,

else describe the activities

scheduled in the

Project/Account.

Mandatorily specify the

domain/technology areas the

candidate will work on.] Role: KEY RESULT AREAS (Activities scheduled in the project) • Proactively analyse the Nexthink environment for the issues/impediments • Create a Case Study for the client presentation and Implementation later • Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer • Ability to create a category, investigation and perform Remote Actions using Nexthink • Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist • Create SOPs and KB articles • Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies • Create scripts in powershell for Nexthink Act modules (Optional). • Review Nexthink Engineering/Deployment project plan and progress

Required Candidate Profile

(Job Requirements/Descriptions)

 

[Mandatory to specify what

Domains/technology

areas/skills/projects the

candidate should have worked

on.

What Knowledge of job,

Market/Industry knowledge he

must possess.

Specify the required skill levels

he must possess w.r.t

Communication, Team

Management, Business

Development. Etc.

Describe in detail what his

current role should have been in

his current organization.] Profile: · Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid – On Premise or Cloud -SaaS) · Strong knowledge in Win 7 / Win 8 / windows 10 Operating System · Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management · Basic Knowledge of Intune and SCCM deployment · Ability to read logs · Good Customer orientation and coordination skills · Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. · Basic knowledge of Active Directory and Windows Servers · Basic understanding of networking concepts · Good Working knowledge in PowerShell scripting · Strong communication & presentation skills Certifications: 1. Windows 7 and / or Windows 8 / windows 10 Certified

2. Nexthink IT Support Module Certification – Mandatory 3. Nexthink IT Admin Module Certification - Mandatory

Education: 1. B.Sc, B.Tech or any Graduate with relevant experience

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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Deliver

No	Performance Parameter	Measure
1	Operations of the tower	SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management
2	New projects	Timely delivery Avoid unauthorised changes  No formal escalations

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