Lead Administrator - L1

Job Description

 

Location:-Bengaluru

Exp:- 6+

Rate:- Market std.

Job Description:

SVS – SDA

• Required Skills (Must Have and should meet all the below standards for qualifying for this role)
Knowledge of Routing and switching Technologies like IGP, OSPF, EGP, BGP, STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN
Hands-on experience in Managing and deploying SDA (Wired & Wireless infrastructure) using Cisco DNAC
Knowledge of VxLAN and LISP.
Knowledge of software programmability (Python/ansible/Rest APIs), Automation
Validate technology design, software releases, and new Cisco technology solutions for projects/accounts to accelerate customer outcomes
Build customer simulations in test labs to resolve/validate sophisticated problems& compatibility issues
Understanding of product-level architecture. Ability to apply Cisco Networking Design standard methodologies in Validation Scenarios.
Write effective test cases and /or scripts based on customer test environment and requirements.
Raise defects, liaison with Dev engineers, and drive issues resolution.
Review test plans and design changes related to the area of responsibility.
Apply field concepts to system tests. Have a working knowledge of customer deployments and can map it to the feature
Tackle complex, multi-functional issues that cross many technologies in Core and Edge Networking
Create traffic profiles with 3rd party test tools such as Ixia or Spirent.
Create and deliver customer collateral, portals, documentation, and knowledge transfer 
Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals
Play the role of an individual contributo

 

Must to have: Deploying SDA (Wired & Wireless infrastructure) using Cisco DNAC, VxLAN and LISP.
Good to have: Python/ansible/Rest APIs), Automation

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Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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Deliver

No	Performance Parameter	Measure
1	Operations of the tower	SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management
2	New projects	Timely delivery Avoid unauthorised changes  No formal escalations

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