Lead – Innovation Centre

Management Level

Lead – Innovation

Team: EQ India Operations Innovation                                                   Reports to: Manager

Job Summary

An End User Computing (EUC) Lead typically oversees the management and support of end-user computing environments within an organization. We are seeking a skilled EUC lead to join our dynamic team. The ideal candidate will have extensive experience in developing and maintaining end-user computing solutions using Python, SQL, VBA, .Net, and PowerBI. This role involves collaborating with various departments to understand their needs and deliver efficient, scalable solutions.

Business Function

EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

Core Duties and Responsibilities

• Lead the design, implementation, and maintenance of EUC solutions, ensuring they meet organizational needs.
• Manage all EUC-related projects, ensuring they are completed on time and within required KPIs.
• Plan and execute EUC projects, coordinating with other operations and IT teams and stakeholders.
• Oversee the delivery of EUC services, ensuring high availability, performance, and user satisfaction.
• Lead and mentor a team of EUC analysts/engineers, ensuring effective performance and professional development. Manage and mentor a team of EUC specialists, fostering a collaborative and high-performance culture.
• Provide expert technical guidance and support for existing and new end user computing applications and technologies.
• Stay updated with the latest EUC technologies and trends, recommending improvements and innovations.
• Manage relationships with peer and internal stakeholders to ensure service quality and effectiveness of the deliverables.
• Act as an escalation point for complex technical issues, ensuring timely resolution.
• Develop and implement strategies to enhance EUC services and align them with business objectives.
• Ensure all EUC solutions comply with organizational policies and security standards.

Competencies and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Required 7-10 years’ of experience as an application development and project management.
• Proficiency in Python, SQL, VBA, .Net, and PowerBI.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Ability to manage multiple tasks and projects simultaneously.
• Experience with data visualization and reporting tools.
• Knowledge of software development lifecycle and agile methodologies.
• Experience in the financial services industry.
• Familiarity with cloud platforms and DevOps.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.