Last Mile Executive

About the Role:

We are looking for a proactive and detail-oriented Last Mile Executive to support and execute last mile delivery operations in Bangalore. This role involves coordinating with delivery partners, tracking shipments in real-time, resolving exceptions, and ensuring seamless B2B deliveries. Youll play a key role in maintaining high service levels, optimizing delivery timelines, and supporting customer satisfaction through efficient last-mile execution.

Key Responsibilities:

• Coordinate daily last mile dispatches with 3PL partners and internal fleet teams
• Monitor real-time delivery tracking and resolve delivery exceptions/escalations
• Support route planning and suggest improvements based on ground realities
• Ensure timely pickups and deliveries aligned with SLAs
• Collaborate with warehouse, dispatch, and customer service teams for smooth order handovers
• Maintain daily MIS and assist in preparing delivery performance dashboards
• Assist in field audits, hub visits, and vendor reviews when needed

Who You Are:

• 24 years of experience in last mile logistics, dispatch, or delivery operations
• Experience in e-commerce, FMCG, or 3PL operations is must
• Familiarity with GPS tracking systems, route optimization tools, and Excel
• Strong communication skills and ability to manage on-ground teams and partners
• Problem-solver with high attention to detail and ability to work under pressure
• Willing to travel locally for audits or field supervision (up to 20%)

What We Offer:

• A fast-paced, high-growth work environment
• Opportunities to learn logistics technology tools
• Exposure to cross-functional operations and external partners
• A culture that values ownership, accountability, and performance