Develop and execute a knowledge management strategy aligned with organizational goals
Create and maintain knowledge repositories, databases, and content libraries
Facilitate knowledge sharing across departments through collaboration tools and processes
Conduct knowledge audits to identify gaps and areas for improvement
Work with different team to capture and document tacit knowledge
Promote a culture of continuous learning and information transparency
Ensure knowledge assets are timely, relevant, and accurate
Train employees on knowledge management systems and best practices
Monitor and report on the effectiveness of KM initiatives using defined metrics
Collaborate with IT to ensure the technical integrity of KM platforms
Should have knowledge of ticketing tool i.e. Service now,SC3,Jira any other relevant

Knowledge Manager