Key Account Manager

Job Title

Job Description

Job title:
Key Account Manager

Your role:

• Leads the development and execution of strategic account plans for high-value clients, ensuring alignment with overall business objectives and driving long-term growth for the company.
• Fosters and manages deep, collaborative relationships with senior stakeholders within key accounts, positioning the company as a trusted partner and advisor in their business strategies.
• Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance, and may manage and develop employees to achieve organizational goals and ensuring compliance with industry regulations, all while fostering a culture of impact with care.
• Applies specialized knowledge in breadth and/or depth to a variety of issues and projects within the team, ensuring effective solutions and innovative approaches to complex challenges.
• Participates in the implementation of complex sales and marketing initiatives for key accounts, ensuring seamless coordination and delivery of services, solutions, and support.
• Analyzes market trends and comprehensive customer data to identify new business opportunities, creating innovative strategies to capture and grow market share within assigned accounts.
• Monitors key performance indicators and financial metrics for key accounts, providing regular updates and insights to senior management to inform and guide strategic decisions, ensuring regular updates to sales data in the Customer Relationship Management System in line with Company policies and KPI's.
• Develops and negotiates comprehensive contracts and agreements with key accounts, ensuring mutually beneficial terms that support and enhance both client and company objectives.
• Collaborates with cross-functional teams to address and resolve complex customer issues, ensuring high levels of customer satisfaction and retention through effective problem-solving.
• Leads the creation and execution of customized sales presentations and proposals, effectively communicating the value proposition and competitive advantages of the company's offerings.
• Serves as the primary escalation point for key accounts, addressing and managing the resolution of any critical issues promptly while maintaining strong client relationships and trust through proactive communication.
• Ensures full compliance with Philips' business processes, quality standards, and regulatory requirements, maintaining the highest levels of business integrity and conduct, which safeguards the company's reputation.
 

You're the right fit if:

Bachelor's / Master's Degree in Business Administration, Marketing, Sales or equivalent.
Preferably 10 years of experience with Bachelor's in areas such as Account Management, Client Relationship Management, Partner Sales Operations, Sales Operations, Business Development or equivalent.
 

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.