Junior - Customer Support Specialist

Junior - Customer Support Specialist : On-Site in Gurugram (Work From Office Only)

Location: Gurugram, India (Strictly On-Site)

Employment Type: Full-Time

Experience: 0-1 years (fresher graduates are welcome to apply)

Company Description

XO Bestie is a vibrant social marketplace connecting customers, service providers, businesses, and creators in the fashion and beauty space. We empower users to discover curated brands and services while helping entrepreneurs scale with the right tools, visibility, and support.

Role Description

As our Junior Customer Support Specialist,youllbe the friendly, knowledgeable first point of contact forusers-whethertheyresellersonboardingor buyers exploring listings.Youlltroubleshoot issues, guide users through processes, and help shape a support experiencethatsfast, clear, and delightful.

Responsibilities

• Respond to customer inquiries viaWeb,email, chat, and social media with warmth and professionalism
• Troubleshoot technical issues related to listings, media uploads, and account setup
• Guide new sellers through onboarding steps and provide helpful resources
• Escalate bugs or platform issues to the technical team with clear documentation
• Maintain and update support scripts, FAQs, and help centre content
• Track common issues and suggest improvements to reduce friction
• Collaborate with marketing to ensure consistent messaging and tone

What You Bring

• 0-1years of experience in customer support, preferably in a digital or e-commerce environment
• Preferreddegree isMarketing, Communications, Psychology, Arts, Technology.
• Strong written communication skills with a friendly, clear tone
• Comfort with tools like Figma, basic file management, and media troubleshooting
• Knowledge of American English and slangs
• Detail-oriented, community-minded, and aligned withourplatforms values of authenticity, safety, andinclusiveness
• Empathy, patience, and a proactive mindset-especially when things go wrong
• Bonus: experience supporting creators, boutiques, or service providers

Why Join Us

• Be part of astartup! andfast-growing platform with a mission to empower small businesses and creators
• Friendly culture
• Opportunity to shape support systems from the ground up
• Work directly with the foundersand core team in a collaborative, creative environment
• A chance to grow with a platform that values creativity, community, and authenticity