Jr. HR Shared Services Specialist

Job Description:

Essential Job Functions:

• Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal
• Provide support to employees across all stages of the employee lifecycle
• Ensure requests are resolved in an appropriate and timely manner
• Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base
• Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues
• Develop strong relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition. Ensure early identification of service issues and requirements
• Provide input and insight for enhancement opportunities including tools, processes and policies

Qualifications:

• Excellent communication and articulation skills